Return & Refund Policy
General
To better serve KOSPET users around the world, this Return & Exchange Policy is issued in accordance with customer protection laws or regulations across the European Union (EU), the United States and mainland China, as well as the brand philosophy of KOSPET.
The KOSPET Return & Exchange Policy only covers Products, as defined herein, purchased through our official website (https://kospet.com).
7-Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from us.kospet.com for any reason, you have 7 days from the date of receipt (starting from 00:00 the next day) to request a return.
To qualify for a 7-day satisfaction guaranteed return, all the following requirements must be met:
|
Item Name |
Returnable |
Physical & Functional Conditions |
|
Smartwatch |
✔ |
The same physical condition as at the time of purchase (not physically broken or damaged). |
|
Strap |
✔ |
The same physical condition as at the time of purchase (not physically broken or damaged). |
|
Charging Base / Charging Cable |
✔ | The same physical condition as at the time of purchase (not physically broken or damaged). |
|
Smartwatch Protective Film |
Can be removed. |
|
|
Anti-counterfeit Label |
Can be removed. |
|
|
Packaging Box |
✔ |
The same physical condition as at the time of purchase (not physically stained or damaged). |
|
User Manual |
✔ | The same physical condition as at the time of purchase (not physically stained or damaged). |
About return fees:
- Under the 7-day satisfaction guaranteed return policy, customers shall prepay all shipping charges;
- Refunds will be processed and paid within 4 weeks of KOSPET’s receipt of the Product.
Your return application will be rejected by KOSPET if:
- the return is requested beyond 7 days from the date of receipt;
- all accessory items, giveaways, the user manual, or original packaging included with your purchase is missing or damaged with your return;
- valid receipt or proof-of-purchase cannot be provided, or is counterfeited or altered in any way;
- Product defects or damage is caused by any alterations, spillage of liquid, sand, oil, etc., improper installation, or use not in accordance with the user manual;
- Product defects or damage is caused by accident (including without limitation collision, fire, flood, earthquake, traffic accidents);
- the returned Product is not sent out within 7 days of return service confirmation with KOSPET Customer Service;
- the returned Product is not sent out in accordance with the requirements from KOSPET Customer Service;
- there occur other scenarios not meeting the conditions under this return policy.
15-Day Easy Exchange
If there exists quality issue with the Product purchased from kospet.com, you have 15 daysfrom the date of receipt (starting from 00:00 the next day) to request an exchange. You can apply to exchange for a different colour, or in exchange for a higher-priced product by filling the difference in price.
Note: You won’t be refunded the difference in price if you apply to exchange for a lower-priced products.
To qualify for an exchange, all the following requirements must be met:
|
Item Name |
Returnable |
Physical & Functional Conditions |
|
Smartwatch |
✔ |
The same physical condition as at the time of purchase (not physically broken or damaged). |
|
Strap |
✔ |
The same physical condition as at the time of purchase (not physically broken or damaged). |
|
Charging Base / Charging Cable |
✔ | The same physical condition as at the time of purchase (not physically broken or damaged). |
|
Smartwatch Protective Film |
Can be removed. |
|
|
Anti-counterfeit Label |
Can be removed. |
|
|
Packaging Box |
✔ |
The same physical condition as at the time of purchase (not physically stained or damaged). |
|
User Manual |
✔ | The same physical condition as at the time of purchase (not physically stained or damaged). |
About exchange fees:
- The Product exchange fees may vary depending on the specific circumstance;
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
Your exchange application will be rejected by KOSPET if:
- the exchange is requested beyond 15 days from the date of receipt;
- valid receipt or proof-of-purchase cannot be provided, or is counterfeited or altered in any way;
- the returned Product is incomplete or suffers physical damage caused by human factors;
- no Product defects or damage is identified by KOSPET technical support team;
- Product defects or damage is caused by any alterations, spillage of liquid, sand, oil, etc., improper installation, or use not in accordance with the user manual;
- Product defects or damage is caused by accident (including without limitation collision, fire, flood, earthquake, traffic accidents);
- the returned Product is not sent out within 7 days of exchange service confirmation with KOSPET Customer Service;
- there occur other scenarios not meeting the conditions under this exchange policy.
Return & Exchange Procedure
2-Year Warranty Service
KOSPET provides our global users with a two-year warranty from the date of original purchase for Product damage or defects caused by non-human factors. For more information, please refer to the KOSPET Warranty Policy.
To qualify for KOSPET warranty service, all the following requirements must be met:
- Product defects or damage occurs within 2 years of the date of original purchase (“warranty period”), which is caused by non-human factors;
- Product defects or damage is not caused by unauthorized disassembly, modification, or use not in accordance with the user manual;
- Valid proof-of-purchase, receipt, or order number should be provided.
About warranty fees:
- The warranty fees may vary depending on the specific circumstance;
- Customers must prepay all shipping charges and shall assume all risk of loss or damage to the Product while in transit to KOSPET.
Please refer to the KOSPET Warranty Policy for more details.
KOSPET Customer Service
Email: support@kospet.com
Phone Number: +1(507)668-8466